Terms & Conditions

Please read the Terms and Conditions carefully, as your deposit payment signifies acceptance of the Terms and Conditions.

eotfinalThis website visitknossos.com is operated by Cretan Tour Experts Travel Agency. We are a legal travel agency authorized by the Greek National Tourism Organization (EOT) with a registry Number ΜΗ.Τ.Ε 1039 Ε 6061 01904 01. (E-services). We choose to cooperate only with qualified licensed guides, members of the local Association.

We reserve the right, to limit or deny the sales of our Services to any person, geographic region or jurisdiction for any reason.

Tour Experts Travel Agency cannot be held liable for services that provide other companies or suppliers, because we choose very carefully our suppliers and partners we cannot control third parties.

Tour Experts Travel Agency provides private tours, tailor made programs and shore excursions. The tours, shore excursions or tailor made programs are starting from the prearranged meeting point (can be hotel, airport, port or other). Concerning Cruise ship passengers, Cretan Tour Experts Travel Agency cannot be held responsible if the Cruise ship or the local agent representing the Cruise ship company in Greece, change the departure time or program of the Cruise. Before starting the shore excursion, inform the reception or the excursion department employee on duty of the tour you will participate and provide your contact information or even provide to them our company’s telephone number to inform us for any changes, to be back on time.

Cretan Tour Experts Travel Agency ( and all our guides, driver-guides, directors, officers, employees, affiliates, partners, agents, contractors, interns, suppliers, service providers) cannot assume responsibility or liability for any loss or damage to personal effects or for any injury or loss during the duration of a tour, excursion or tailor made program. We cannot be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, flight costs, accommodation costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. Therefore, we strongly recommend that you purchase appropriate travel/medical/ baggage/ cancellation insurance. Our guides will provide all the necessary information concerning safety and access to sites visited. In cooperation with an authorized insurance agent we provide an insurance plan, if you wish us to make the proper arrangements, contact us prior to the arrival date, to inform you about the additional cost per person and all the details.

Cretan Tour Experts Travel Agency offers a travel protection plan through an independent provider. Cretan Tour Experts Travel Agency provides information about the policy, but detailed questions should be directed to the insurance provider. Cretan Tour Experts Travel Agency is not authorized to act as agent for the insurance provider. Any claims, disputes or other matters pursued under the policy must be directed to the insurance provider.

Cretan Tour Experts Travel Agency offers a travel protection plan through an independent provider. Cretan Tour Experts Travel Agency provides information about the policy, but detailed questions should be directed to the insurance provider. Cretan Tour Experts Travel Agency is not authorized to act as agent for the insurance provider. Any claims, disputes or other matters pursued under the policy must be directed to the insurance provider.

Any disputes shall be governed by Greek law and are subject to exclusive jurisdiction and venue in a state or federal court located in Heraklion, Crete, Greece.

Cretan Tour Experts Travel Agency strongly recommends travel/medical/baggage/cancellation insurance. In case you need an additional insurance plan to feel safe you can contact us for further information.

Cretan Tour Experts Travel Agency does not assume responsibility for ensuring that facilities, venues and all other sites, such as archaeological sites, historical public buildings and fortresses visited can accommodate persons with disabilities. While we will try to meet your needs, please be aware that facilities and venues are often not able to accommodate persons with disabilities. If you have a disability and require assistance, please notify us to discuss your needs prior to making any deposit or payment. We will be able to guide you appropriately to choose places easily accessible.

Cretan Tour Experts Travel Agency as a legal  , registered travel agency , we can provide our services directly to guests visiting Crete , or we can cooperate with travel agencies from Greece or  abroad / tour operators , providing our  guiding services / planning events or tours etc.  In any case we will issue invoices for the services we provide, supporting legal transactions through our cooperative Bank (Piraeus Bank). You can pay online using an e-pos provided by Piraeus Bank (using a secure link to pay with  credit card) or on the date of issue, we have a wireless gprs pos provided by Eurobank. In any case an Invoice will be provided.

All guests/costumers dealing with our agency are covered with a liability insurance contract. Our liability contract is provided by Interamerican.

For all the programs (Full day or half day tours) that are organize through our site we cooperate with a licensed transportation company and two travel agencies on Crete that provides us competitive prices.

Disclaimer – Refusal of Responsibility:

All tours and excursions organized by our travel agency are accepted and can be consider legitimate only if the voucher of our travel agency with the attached receipt invoice is shown. A tour order is issued by our agency and guides are either freelancers providing invoice or employed by our agency through the system Ergani. The same applies with the vehicles (mini vans, cars, busses). The cars are registered and the invoice and tour order must be in the car available for any control by the authorities.

The tour or transfer must be prepaid with a bank transfer at our company account or with a credit card (using a secure link of the cooperative bank). Once you proceed to the payment of the service, you will receive a booking voucher, with the payment transaction details. For the chauffeur service, (which is provided only in terms of pre-booked and prepaid) we will also need a copy of passport/or ID, full Name/Surname, address and contact details.

Baggage

Every effort is made to handle your baggage carefully while on a tour, shore excursion or tailor made program. Cretan Tour Experts Travel Agency is not responsible for and does not assume liability or accept claims for loss or damage to bags due to breakage, theft, wear and tear by a hotel, airline, bus company/transportation Company or others who may handle your bags. You are responsible for your personal belongings. We will though do our best to help you, in any case, translate or understand documents or forms you might need to complete in the authorities.

We would like to mention that with good faith and good will we will try to assist and resolve any problem that might occur. We will be sincere and accurate in the descriptions of all our programs and tours, explaining all details.

By making the deposit payment you are deemed to have accepted Cretan Tour Experts Travel Agency Terms and Conditions.

We welcome you on Crete and invite you to see more, feel more and discover the real Crete.

Cancellation and Refund policy – Penalty charges

Provision has been made for the possibility of cancelling an agreed product or service.

Specifically:

  • More than 15 (fifteen) days prior to the scheduled tour: Full refund, excluding 10% for administrative and credit card fees (those are bank transactions fees). The fee can be less than 10 %, depending on the policy of the banks involved in the transaction.
  • 14 (fourteen) to 6 (six) days prior to the scheduled tour: The amount will be refunded, excluding the 10% for administrative and credit card fees (those are bank transactions fees) and 10 % penalty charges.
  • 5 (five ) to 3 (three) days prior to the tour: No refund
  • No show or delay of arrival: No refund

Refunds will be returned within 30 days of the cancellation date. A fee of 10% will be withheld for administrative and credit card fees. If the tour is cancelled by Cretan Tour Experts Travel Agency no commission is kept.

In case that Cretan Tour Experts Travel Agency acts as an intermediate to a service provided by a third party (supplier) to the customers – the terms and conditions regarding cancellation of the respective third part apply.